Shipping policy
HOW WILL MY WINE BE DELIVERED?
We deliver all wines via Canada Post, FedEx priority mail OR Courier
WHAT ARE THE REGULATIONS WITH DELIVERING ALCOHOL?
Government regulations require that individuals receiving wine orders are 19 years of age or older. Delivery agents are obligated to ask for proof of age and a signature is required to receive your wine. Due to signature requirement, government regulations will not allow delivery of wine to PO box addresses.
WHAT HAPPENS IF I’M NOT HOME TO RECEIVE AND SIGN FOR MY SHIPMENT?
If you are not available to receive your order when it arrives at your delivery address, your wine will be redirected to the nearest pickup location. Pickup will be determined by shipping company and policies will differ.
CAN I TRACK MY ORDER?
Once your order is shipped, you will be sent a tracking number to the email address provided on your order. You may track its status by logging this number into the website link provided with your tracking number. For additional information regarding the status of an order, please contact us at 905-562-1324 Ex 101 or email us at info@stoneyridge.com
HOW LONG UNTIL I RECEIVE MY ORDER?
Our warehouse processes all orders on Mondays – Fridays (our warehouse is typically closed on weekends and holidays). Orders will be processed within 4-6 days (excluding weekends) after your order is placed.
CAN I CANCEL MY ORDER IF I NEED TO?
If you would like to cancel an order, please phone 905-562-1324 Ex 101 or email us at info@stoneyridge.com as soon as possible. Please note that while we will do everything we can to accommodate your request, our order fulfillment and delivery processes are designed to get your orders on their way quickly and efficiently. Therefore, we may not be able change or cancel your order once it has entered the delivery process.
RECEIPT OF DAMAGED GOODS
Please note that Canada Post only offers ground shipping in Canada resulting in a 4 – 7 day delivery time to most addresses. Given potential extreme temperatures in a Canadian winter and transit time, there is a possibility that wine in transit could freeze. This sipping option is the most cost effective, but if chosen, the winery cannot guarantee that extreme weather conditions won’t damage the product during shipping.
If you would like to examine alternate shipping methods, contact us at info@stoneyridge.com or call 905-562-1324 Ext 101 to order with alternate shipping options.
Our service team is here ready to assist you with your order. If you require any assistance with your order or have questions about your order simply call 905-562-1324 ext 100 or email info@stoneyridge.com for support.
General Shipping Terms
● Delivery times are measured in business days.
● Signature is required by an individual over 19 years of age at time of delivery.
● All orders are subject to a processing time of 1-2 business days prior to shipping.
● The estimated arrival date is not a guarantee of when the package will be delivered.
● We do not process orders on weekends or Ontario holidays.
● While Stoney Ridge and our shippers will make every effort to get your order to you within the allotted time, processing changes may occasionally delay shipments.
● Delivery costs include applicable taxes.
● We do not deliver to PO boxes.